P2F Customer Services Symposium 2025

Pierre-Henri Brousse has been appointed HO Fleet Efficiency Customer Services since 1st March 2021. With a large engineering and programme background in Airbus, Pierre-Henri was previously Senior Vice President A320 Programme Chief Engineering and before this, he held various key roles in the Programme Chief engineering organisation such as A320neo Chief Engineer, A30X Chief Engineer and Systems Chief engineer for Wide body Programme UPS freighter. In his early career stages, Pierre-Henri developed several engineering positions in handling qualities and flight simulations in Aerospatiale, becoming afterwards General Engineering Deputy for Cockpit avionics support to sales and programmes in Airbus. Fleet Efficiency represents a transverse function in Customer Services to link Airlines, Customer Services and Programmes. By supporting safe, reliable, economical operations for each Airbus programme, each supplier and all internal functions.

Craig Murdoch has more than 25 years of experience in the aviation industry. Most recently as the Head of Customer Support - Asia Pacific for Airbus based in Singapore. Prior to working for Airbus, Craig was with Cathay Pacific Airlines as the Head of Line Maintenance and also spent over 10 years with Hong Kong Aircraft Engineering Co (HAECO) in their commercial department.

Craig’s OEM, Airline and MRO background brings a wealth of experience to serve the EFW customers.

Lee worked at Airbus for more than 20 years gaining a detailed knowledge of the aerospace industry and its strategic challenges. In his last position, he spent more than ten years as Vice President International Cooperation & Strategy, responsible for a wide range of commercial and industrial activities at Airbus. Prior to Airbus, Lee worked for McKinsey after completing his PhD at Cambridge University. He joined EFW in September 2024 as Senior Vice President Sales and Marketing, with the role to consolidate and grow EFW’s business in P2F conversions, MRO and aerospace components.

As A330P2F Product Manager, Mario Koenig is responsible for product improvements and developments requested by EFW’s customers to further improve the technical appeal of the product. After his studies (Transport and Transportation Engineering at the Technical University of Dresden) he started his career in the airport business (Frankfurt, Berlin). In this position he already gained a good understanding of airline needs.
He joined EFW in 2018. After supporting the EFW Customer Support team in the early stage of the programme, Mario joined the EFW programme team in 2021.

David has worked at Airbus Customer Services for more than 15 years and has more than 10 years experience in IT server administration and software project development in the aerospace industry, especially in flight safety. He started by training operators on flight safety to prevent incidents and accidents. Then, David became Airline Focal Point for eOperations deployments and training. The goal was to support the airlines in managing maintenance and flight operations by replacing paper with digital tools and processes, especially for A380 and A350. Next, he took the opportunity to lead Cabin Engineering Support on different ATA chapters (ATA 38, 21, 25), with a high focus on customer satisfaction. David has now been Head of Technical Data Customer Offering at Airbus for six years, providing Technical Data Services to Airbus customers.