Customer Survey - Privacy Notice

Data Controller

Elbe Flugzeugwerke GmbH (hereinafter "EFW")
Grenzstrasse 1
01109 Dresden / Germany
Phone: +49 351 8839 0

Purpose of Data Processing and Legal Basis

Continuous improvement is key to success, and we can only improve if you provide us with feedback on your experiences with us. We would like to analyse the information you will share with us on problems you might have had and the quality of our services and products, so that we can develop measures for improvement where necessary.

Your Rights

You have the right to receive information about your personal data we hold about you. You have the right to correct incorrect data or to complete your data.

You have the right to have your data we hold about you deleted if there are no legal or contractual retention periods or other legal obligations or rights to continue storing your personal data.

Where your consent is required, you may withdraw your consent at any time. However, please note that if you withdraw your consent, you may not be able to access and use certain information, features or services.

You have the right to restrict the processing of your personal data by EFW, e.g. if the processing is unlawful, and you object to the erasure of your personal data. In these cases, your personal data will only be processed with your consent or for the assertion or defence of legal claims.

You also have the right to data portability, i.e. the right to receive the data provided by you and held by us in a commonly used, machine-readable format or to request transmission to another responsible person.

To be able to exercise your rights, please contact the data protection officer.

You have the right to lodge a complaint with our supervisory authority. The responsible supervisory authority for data protection issues is the Saxon Data Protection Officer with the following contact details:

Sächsische Datenschutz- und Transparenzbeauftragte
Devrientstraße 5
01067 Dresden
Phone: +49 351 85471 101

Data Categories and Data Retention

The feedback you will provide including your name will be processed by our responsible internal teams. If we share your data with third parties or present feedback externally, we will anonymise the data.

Statistics will be kept as long as necessary in order to be able to conduct individual trend analyses and to use the data as a basis for potential individual interviews.

Data Recipients

Within our company, only those persons have access to your personal data who absolutely need it to fulfil their tasks. We transfer your data to authorised service providers who support us in the organisation of and throughout our day-to-day business, e.g. IT service providers and consultants.

If required by law or to protect our legitimate interests, we will transfer your personal data to government authorities, law enforcement agencies or courts.

If we transfer your personal data in ways other than those specified above, we will ask for your consent.

International Transfer of Your Data

Personal data will only be transferred to countries outside the EEA (European Economic Area) or to an international organisation if this is necessary for the processing and thus for the fulfilment of the contract or for the implementation of pre-contractual measures if the transfer is required by law or if you have given us your consent.

Further details regarding the privacy principles of EFW can be found here.